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← Back to HomeCommon Questions
Frequently Asked Questions
How quickly does The Chart Whisperer respond?
The Chart Whisperer responds to every message within 24 hours. Messages are read personally — not filtered through support software. You can reach us via the contact form above or directly at hello@chartwhisperer.ca. The same 24-hour commitment applies to either channel.
What is the 90-Day Mentorship?
It is three live one-on-one sessions a week with Charles Vincent for 90 days, on your own charts, with homework checked after every session and every Chart Whisperer tool included: the CAP for BTC, ETH and SOL with its journals (a LINK version is being built right now), the CAP Scanner and the CAVI indicator. Spots are limited and it carries a 30-day money-back guarantee. You apply through a free 30-minute call. See the mentorship →
Can I buy the CAP on its own?
Not right now. The CAP only comes with the 90-Day Mentorship. Handed over without the teaching, most people use it halfway and then blame the tool, so it comes with the teaching. The CAP Scanner ($147) and the CAVI indicator ($97) can still be bought on their own.
What payment methods does The Chart Whisperer accept?
The CAP Scanner and the CAVI indicator can be paid for with Bitcoin or Ethereum directly through the site. If you would rather pay by card, email hello@chartwhisperer.ca and it is arranged directly. Payment for the 90-Day Mentorship is arranged with you after the application call.
What trading methodology do the Chart Whisperer protocols use?
All TCW protocols are built on three pillars: the Wyckoff Method, Elliott Wave Principle, and Order Flow analysis. These are applied through ICT/SMC concepts — Break of Structure (BOS), Change of Character (CHoCH), and Optimal Trade Entry (OTE) zones — with volume and CVD read as context, developed specifically for BTC, ETH, SOL and LINK perpetuals markets.
Is there a refund policy?
Yes. The 90-Day Mentorship has a 30-day money-back guarantee and the CAP Scanner and CAVI indicator a 7-day one, for any reason. Full terms are on the refund policy page. For billing questions, disputes, or refund requests, email hello@chartwhisperer.ca directly — all refund requests are handled personally and responded to within 24 hours.