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← Back to HomeCommon Questions
Frequently Asked Questions
How quickly does The Chart Whisperer respond?
The Chart Whisperer responds to every message within 24 hours. Messages are read personally — not filtered through support software. You can reach us via the contact form above or directly at hello@chartwhisperer.ca. The same 24-hour commitment applies to either channel.
What is the difference between BTC Foundation and BTC Masterwork?
The BTC Foundation Protocol (10 modules, $497) is the entry-level BTC system, covering perpetuals price action, SMC/ICT structure, and session timing. The BTC Masterwork Protocol (16 modules, $997) is the full institutional stack — adding ETF flow intelligence, halving cycle macro gating, CVD + open interest divergence, and bull/bear/range/blow-off regime classification.
What is the difference between ETH Foundation and ETH Masterwork?
The ETH Foundation Protocol (10 modules, $497) builds core ETH edge with documented session win rates and SMC/ICT killzone timing. The ETH Masterwork CAP (17 modules, $997) is the full Continuation Acceleration Protocol — adding OTE zone identification, CVD divergence analysis, macro correlation gating, and per-session quality ratings for Ethereum perpetuals.
What does the Complete Bundle include and cost?
The Complete Bundle costs $1,997 — a saving of $688 off individual prices — and includes all four TCW protocols: BTC Masterwork, ETH Masterwork CAP, BTC Foundation, and ETH Foundation, plus all four corresponding trading journals. It is a one-time payment with lifetime access and all future updates at no extra cost.
What payment methods does The Chart Whisperer accept?
The Chart Whisperer accepts Bitcoin (BTC) and Ethereum (ETH) directly through the site. Card checkout coming soon — contact hello@chartwhisperer.ca to arrange payment directly.
What 1-on-1 coaching sessions are available?
Three coaching tiers are available: a 45-minute Strategy Focus session ($247), a 90-minute Framework Session ($397), and a 3-hour Deep Dive ($647). All sessions include live market analysis and direct feedback on your setups, calibrated to your current system and experience level. View coaching options →
What trading methodology do the Chart Whisperer protocols use?
All TCW protocols are built on three pillars: the Wyckoff Method, Elliott Wave Principle, and Order Flow analysis. These are applied through ICT/SMC concepts — Break of Structure (BOS), Change of Character (CHoCH), and Optimal Trade Entry (OTE) zones — with multi-phase volume and CVD validation, developed specifically for BTC and ETH perpetuals markets.
Is there a refund policy?
Yes, The Chart Whisperer has a refund policy. Full terms are on the Risk Disclosure · refund policy page. For billing questions, disputes, or refund requests, email hello@chartwhisperer.ca directly — all refund requests are handled personally and responded to within 24 hours.