Refund Policy
The Chart Whisperer — Trading Education Products
Effective Date: October 4, 2026 · Version 4.0
The 90-Day Mentorship carries a 30-day money-back guarantee. The CAP Scanner and the CAVI indicator are digital goods delivered instantly upon payment, and carry a 7-day money-back guarantee from the moment of purchase. Inside those windows you may request a full refund for any reason, and opening or downloading a tool does not void it. After the window closes, sales are final, because digital material is fully copyable and cannot be returned.
01. Our Money-Back Guarantees
The 90-Day Mentorship — 30 days. The mentorship is covered by a 30-day money-back guarantee from the date of payment. If you are not happy with it within those 30 days, tell us and you receive a full refund, including for sessions already held. Where a mentorship refund is issued, access to the tools that came with it ends.
CAP Scanner and CAVI indicator — 7 days. If you request a refund within 7 days of your purchase timestamp, you will receive one — no explanation required, no conditions attached. Downloading the files or accepting a TradingView invite does not void this window.
Purchases made before 4 October 2026. Protocols, bundles, journals, tools and coaching bought before the mentorship replaced them keep the guarantee they were sold with: 14 days on digital products and 30 days on monthly coaching.
After the guarantee window has closed, sales are final. Digital tools can be copied in full within minutes of delivery, so an open-ended return window is not something a small independent publisher can offer without inviting abuse. Seven days is enough time to install a tool, run it on your own charts, and decide honestly whether it is for you.
Product descriptions, live demos, worked examples and a free 6-day course are all published before purchase so that you can make a fully informed decision. If anything is unclear, email us or apply for a free 30-minute call before you buy.
By completing a purchase on this website, you acknowledge that you have read and understood this refund policy and agree to its terms.
02. What Is Not Refundable
Once the guarantee window has closed, the following are non-refundable:
- A CAP Scanner or CAVI refund requested more than 7 days after the purchase timestamp
- A mentorship refund requested more than 30 days after payment
- Purchases where the licence has been breached — sharing, redistributing, reselling, or republishing the material
- Purchases made on behalf of another person without their knowledge
- Any purchase where a chargeback was opened before contacting us (see section 04)
What does not disqualify you: downloading the files, opening the tool, accepting a TradingView indicator invite, buying at a discounted price, or simply changing your mind. Inside the guarantee window, none of these affect your refund.
03. Always Honoured — Beyond the Guarantee Window
The following are honoured regardless of whether the guarantee window has closed:
Technical failure on our end preventing access to a purchased product, where we are unable to resolve the issue within 72 hours of being notified.
Duplicate purchase — if you accidentally purchased the same product twice within a 24-hour window, we will refund the duplicate transaction.
Unauthorised transaction — if you believe a transaction was made fraudulently using your payment details without your authorisation, contact us immediately. We will cooperate fully with your bank or payment provider.
Standard refund requests must be submitted inside the product’s guarantee window: 7 days for the CAP Scanner and CAVI, 30 days for the 90-Day Mentorship. The three circumstances above are not bound by that window. Where a refund is issued, access to the associated product, licence key, or TradingView indicator invite is revoked.
04. Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to:
- Permanently revoke access to all purchased products and licences
- Dispute the chargeback with full transaction evidence
- Decline any future purchases from the same customer
We strongly encourage you to contact us directly before initiating any dispute. Genuine issues are resolved quickly and we would always prefer to work with you directly.
05. How to Request a Refund
Inside the guarantee window you do not need a reason. Just follow these steps:
Email hello@chartwhisperer.ca with the subject line "REFUND REQUEST — [Order Number]"
Include your order number (found in your purchase confirmation email), the product name, the date of purchase, and a clear description of the issue.
We respond within 1 business day. Refunds requested inside the guarantee window are approved automatically; funds are returned within 5–10 business days depending on your payment method.
06. Processing Timeline
Once a refund is approved:
- Credit/debit card: 5–10 business days to appear on your statement
- PayPal: 3–5 business days
- Cryptocurrency: Refunds for ETH-priced purchases are returned at the USD equivalent at time of refund, not at the original ETH rate
07. Contact Us
The Chart Whisperer
Email: hello@chartwhisperer.ca
Website: chartwhisperer.ca
X (Twitter): @TCW_CAP
For refund requests, please use the subject line "REFUND REQUEST — [Order Number]". We respond to all refund inquiries within 1 business day.