Refund Policy
The Chart Whisperer — Trading Education Products
Effective Date: January 1, 2026 · Version 1.0
All products sold by The Chart Whisperer are digital goods delivered instantly upon payment. Because access is granted immediately and the content cannot be "returned," all sales are final as a general rule. Please review all sales page details carefully before purchasing.
01. General Policy
Due to the nature of digital products — which are accessible immediately upon purchase and cannot be "un-delivered" — The Chart Whisperer operates an all-sales-final policy as the default position.
All product descriptions, previews, and sales pages are made available before purchase so that buyers can make a fully informed decision. We encourage you to review all available information and reach out with any questions prior to buying.
By completing a purchase on this website, you acknowledge that you have read and understood this refund policy and agree to its terms.
02. What Is Not Refundable
The following are explicitly non-refundable under all circumstances:
- Purchases where the download link has been accessed or the product has been viewed
- Claims of "not what I expected" where the product description was clearly stated on the sales page
- Change of mind after purchase
- Purchases made on behalf of another person without their knowledge
- Failure to read product descriptions, licensing terms, or scope of content prior to purchase
- Purchases of bundle or discounted products
- Journal products (ETH Advanced Journal, BTC Advanced Journal)
- 1-on-1 consultation sessions that have been completed or partially completed
03. Exceptional Circumstances
We may, at our sole discretion, issue a full or partial refund in the following genuine exceptional circumstances:
Technical failure on our end preventing access to a purchased product, where we are unable to resolve the issue within 72 hours of being notified.
Duplicate purchase — if you accidentally purchased the same product twice within a 24-hour window, we will refund the duplicate transaction.
Unauthorised transaction — if you believe a transaction was made fraudulently using your payment details without your authorisation, contact us immediately. We will cooperate fully with your bank or payment provider.
In all cases, refund requests must be submitted within 24 hours of the original purchase date. Requests submitted after this window will not be considered.
04. Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to:
- Permanently revoke access to all purchased products and licences
- Dispute the chargeback with full transaction evidence
- Decline any future purchases from the same customer
We strongly encourage you to contact us directly before initiating any dispute. Genuine issues are resolved quickly and we would always prefer to work with you directly.
05. How to Request a Refund
If you believe you qualify for a refund under the exceptional circumstances above, follow these steps:
Email [email protected] with the subject line "REFUND REQUEST — [Order Number]"
Include your order number (found in your purchase confirmation email), the product name, the date of purchase, and a clear description of the issue.
We will review your request and respond within 3 business days. If approved, refunds are processed within 5–10 business days depending on your payment method.
06. Processing Timeline
Once a refund is approved:
- Credit/debit card: 5–10 business days to appear on your statement
- PayPal: 3–5 business days
- Cryptocurrency: Refunds for ETH-priced purchases are returned at the USD equivalent at time of refund, not at the original ETH rate
07. Contact Us
The Chart Whisperer
Email: [email protected]
Website: chartwhisperer.ca
X (Twitter): @TCW_CAP
For refund requests, please use the subject line "REFUND REQUEST — [Order Number]". We respond to all refund inquiries within 3 business days.